Refund Policy
Please read our refund policy carefully before making a purchase.
1. Introduction
This Refund Policy outlines the procedures for requesting a refund for purchases made on AnimePortraits. By making a purchase, you agree to be bound by the terms outlined in this policy.
2. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- You must request the refund within 30 days from the date of purchase.
- You must provide proof of purchase, such as an order number or transaction receipt.
- The purchased content must not have been downloaded or used to the point of providing a generated image, as that will invalidate the refund request.
3. How to Request a Refund
To request a refund, please follow these steps:
- Visit our Contact Page.
- Provide the necessary details, including your order number, date of purchase, and reason for the refund.
- Our support team will review your request and notify you within 2-3 business days regarding the status of your refund request.
4. Processing Refunds
Once your refund request is approved, the refund will be processed within 7 business days. Refunds will be issued to the original payment method used during the purchase. Please note that depending on your payment provider, it may take additional time for the refund to appear in your account.
5. Non-Refundable Items
The following items are non-refundable:
- Content that has been used or downloaded (e.g., generated anime portraits, images, etc.).
- Any purchases made using promotional or discount codes.
6. Processing Fees
Please note that any processing fees or transaction fees that may be incurred during the refund process are non-refundable. Only the purchase amount minus these fees will be refunded.
7. Fraudulent or Abusive Refund Requests
We reserve the right to deny refund requests that appear fraudulent or abusive. If we suspect that a request is being made with dishonest intent or to exploit the refund policy, we may refuse the refund or take appropriate actions as needed.
8. Contact Us
If you have any questions or need further assistance regarding our refund policy, please don't hesitate to contact us. Our support team is available to assist you with any concerns or inquiries you may have.